As the economy doldrums set in and few Americans can afford the luxury of that new car, computer upgrade or even that new flat screen TV, it’s the little things that we will rely on to make us happy. It’s a special lunch at our favorite place, a latte indulgence that feels like a hug. It’s Pizza and a movie. It’s take out or a drive-through pick up.
Euripides said: “When a man’s stomach is full it makes no difference whether he is rich or poor.”
This may explain why, although most consumer spending is down, the NRA forecasts that snack and non-alcoholic beverage shops including McDonalds, Starbucks, Dunkin’ Donuts and Jamba Juice, are expected to post growth. And while most retailers are down, Walmart and Costco are posting growth. Surely this must have something to do with their reasonably priced grocery departments.
So, how can we up-sell this concept while ensuring consumers will continue to see value in the experience and in the time and energy saved by dining out? Here are some simple truths that may go a long way to providing that “extra value’ customers are seeking.
Pamper your customers.
When times are tough and winter is coming on in more ways than one, we all have a basic need to be pampered and taken care of. This is fulfilled when one dines out, no matter how simple the experience may be. Now would not be the time to skimp on quality of the product or cleanliness of the store. Details like courtesy, greeting your customers by name, overall atmospheric warmth and free samples can go a long way to making them feel welcomed.
Motivate your employees.
Delivering value in an economy where raw food costs are going up, and prices are not, is a tough prospect any way you look at it. Many restaurant and franchise owners are asking how to best build morale when they can’t give their staff a raise or worse, they have to ask them to take a cut. continue reading “Salty Satisfaction. It keeps us happy.”





